When people think about great cafés, they often remember the scent of espresso, the warmth of a window seat, or the gentle hum of conversation. But behind that atmosphere is something more subtle—and more powerful: spatial flow.

This project began as a simple redesign exploration, but evolved into a deeper exploration of how layout, circulation, and service design intersect to shape everyday experience.

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The Challenge: Good Coffee, Crowded Space

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The original coffee shop is much loved, but functionally chaotic. Customers bottlenecked at the entrance, queues blocked the seating, and the layout created friction rather than ease. The space didn’t support its rhythm—it interrupted it.

So I created a challenge for myself to solve: how do I create a layout that feels calmer and worked better?

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My Approach: Design as Service

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Coming from a background in UX and visual design, I approached the space as a journey, not a static plan. I began by:

• Observing user behavior during peak and off-peak hours
• Mapping the experience from entry to exit
• Identifying four key zones: Welcome, Order, Linger, and Leave

This wasn’t just about aesthetics. It was about shaping the subtle cues that help people feel comfortable and confident in a space.

Design Decisions: Flow > Fixtures

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Using tools like AutoCAD and SketchUp, I reconfigured the interior to create:

• A softer loop circulation path that reduced hesitation at entry
• A counter repositioning that improved staff-customer sightlines
• Modular seating that adapted for individuals or small groups
• Acoustic and material updates for visual calm and spatial breathing room

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The Result: Calm, Clear, and Customer-Centric

The changes led to:

• 30% reduction in congestion
• 15% increase in effective seating
• A space that owners described as “invisible—but instantly better”

More importantly, the shop felt different. People moved more naturally. The space became intuitive.

Reflection: Space is a Quiet Servant

This project taught me that architecture is service. When we design with clarity and empathy, the space disappears—and the experience begins.

As I continue to grow in architectural practice, I’m committed to this principle: create spaces that gently guide, not overwhelm. Spaces that feel easy, even if they weren’t easy to design.

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